Comcast - Business of the Month May 2015

May 11th, 2015

From humble beginnings to national recognition

Comcast strives to meet customer needs with advanced technology

Ralph J. Roberts founded Comcast Corp. with the purchase of a 1,200-subscriber cable television system in Almost 1,000 volunteers participated in Comcast Cares Day, which helped to improve Jornada Elementary School Tupelo, Miss., in 1963. From Comcast’s humble roots, Roberts went on to create a company that is the nation’s largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand.

Today, more than 435 Comcast employees call New Mexico home. Each year, Comcast continues to enhance its products and services to better serve more than 162,000 customers across the state.

Comcast’s mission states, “Comcast strives to create the best content and constantly pursues innovation to delight our customers.”

Comcast Cable also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.

Comcast was founded as a small company that focused on meeting the customer’s needs with the newest technology available.

“As technology has continued to develop we’ve continued to look for ways to connect people to what’s important in their lives,” New Mexico Director John Christopher said.

Offered through the XFINITY brand is integrated Internet, TV, phone, home security and automation. Like its customers, Comcast loves technology and all the great things it can do.

“That’s why we invest in opportunities to advance technology to create new, enjoyable experiences,” Christopher said.

Comcast continues to shape the future of media and technology. In 2012, Comcast launched X1, a cloud-enabled video platform that transformed the TV into an interactive, integrated entertainment experience. Featuring a new, sleek and customizable user interface that will be consistent across devices, customers can manage all of their content from any screen, anywhere, anytime. New voice controls and social integration enable customers to navigate the platform quickly and easily.

The advice Comcast gives businesses that are just starting is to stay innovative. Starting with the launch of On Demand in 2003, Comcast remains at the forefront of delivering more content to more devices anytime, anywhere. It continues to develop new technologies that give customers more access to more content across their devices. Most recently, Comcast launched a live streaming feature for the XFINITY TV Go app enabling customers to watch live news, sports and kids programming directly on their mobile devices, anytime, anywhere.

“We want to make sure people know we’re dedicated to being a local company even though we’ve grown over the past 50 years from a small company in Tupelo, Miss., to the nationwide provider we are today. We know that providing the fastest Internet available helps grow business in Las Cruces. We want to be part of growing the community­it’s where we live and work,” Christopher said.

Comcast employees have been working hard to improve the customer experience over the last several years.

“Our customers deserve the best experience every time they interact with us. Being known for a great customer experience is our goal and our No. 1 priority, and that’s what we are going to do,” Christopher said.