Continuing the family insurance business
555 S. TELSHOR BLVD., SUITE 100B LAS CRUCES, NM 88011 • 575-915-2461 • HTTP://AGENTS.ALLSTATE.COM/HESTER-AGENCY-LAS-CRUCES-NM.HTML
Insurance is a necessity in everyone’s lives. With a variety of insurance companies to choose from, customers select an agency that can best meet their needs and budget. Allstate-Hester Agency of Las Cruces is making its way to the top as a customer favorite.
Hester Agency of Las Cruces first opened in 2009. Owner Ricky Hester first began working with Allstate at its corporate office in 1969 and retired after 30 years. He then began opening agencies in 1999, starting in Hobbs and Roswell. In 2009, Hester opened the Las Cruces agency along with an agency in Carlsbad.
In 2011, Hester offered his niece, Kayla Jones, the opportunity to manage the Las Cruces branch, and she has been the manager ever since.
Jones began working along with her grandfather when she was 15 years old as a file clerk in Roswell. She started learning about the business by watching how her grandparents and mother assist clients.
“I grew up watching my grandparents and my mom run our Roswell office, but I never realized what it was that we actually do,” Jones said. “It’s not about selling to people, it is about making sure that we protect our clients and their most loved possessions.”
Hester Agency of Las Cruces is licensed in New Mexico and Texas. It is a familyowned insurance agency and has four locations in New Mexico with the Las Cruces branch being the newest addition.
Its mission statement is, “To provide extraordinary service to our clients and to develop long-term relationships within the community.”
With the insurance industry being very competitive, the agency stays ahead by focusing on the clients’ needs first. It treats its customers like family. Jones said she stays active in the community by being part of the Las Cruces Young Professionals, the Greater Las Cruces Chamber of Commerce, the Las Cruces Association of Realtors and the Rio Grande Rotary. Jones said she believes it is important to be physically involved in the community.
“Anyone can write a check, but not everyone is willing to get their hands dirty and help,” she said.
The Hester Agency wants the Las Cruces branch to be as recognized and trust as the agency’s other locations. By being involved with the Greater Las Cruces Chamber of Commerce, Jones said she has been able to better understand the needs of the Las Cruces community.
Although managing the business has been difficult, Jones said she has learned from her father to never give up. There were times when Hester wanted to throw in the towel, but with hard work and effort, he has grown the agency to be the largest in New Mexico.
When it comes to insurance needs, Jones said she wants people to know the Hester Agency is here to be a resource for everyone. The staff is committed to helping friends and neighbors, whether they are Allstate clients or not.
“Sometimes people find themselves in situations where they cannot access their insurance agent but need on-the-spot advice,” Jones said. “We are here to provide assistance during those times and help walk people through situations and provide answers to questions, whenever possible. We also pride ourselves on being able to work with our clients to fully understand their needs and provide customized insurance plans at the most affordable price. We treat our clients more like family and less like a policy number.”
In the future, Jones said she would like to see the Las Cruces location grow to be the size of their Roswell office. Although, at the moment, the Hester Agency of Las Cruces is just a small office, Jones said she would like to show her grandfather how much energy and passion she has and how she has been able to grow the business.